“We strive to make you Happy!” so please let us know if you experience any issues because we will be happy to evaluate on an individual basis.
The Customer must inform us if a package is not received within 7 days of delivery notification/confirmation for us to be able to assist them in tracking and or replacement of the package. If you received the wrong product or missing part of your order, please contact [email protected] for assistance, and we will make sure you receive everything.
All products to be returned to NativeCigarettesNearMe need a Customer Return Authorization Number(CRA#) please e-mail customer service stating the product and the issue you are having with it. We will then immediately get to work about seeing what can be done and make arrangements for the return and replacement as applicable.
Insurance Issues: Missing package, missing items, damaged goods will be sent to Canada Post for investigation. A ticket number will be issued to the customer VIA Canada Post to follow the investigation. Once Canada Post settles the claim, NativeCigarettesNearMe will duly issue replacements under Canada Post findings. Canada Post is not responsible for any missing packages, missing items, damaged goods. Product replacements will not be shipped out separately if the product has a retail price under $10.00 and a credit will be issued in lue of the replacement item. If a package is refused or not picked up by a customer the customer is responsible for the shipping and return shipping of the package.
NativeCigarettesNearMe has no responsibility for the condition of cosmetics of product, while every effort is made to ensure product is received how sent out for sale by manufacturers, we are unable to warranty for comestic issues which do not inhibit the functionality of the product.
Customer is responsible for charges relating to shipping product back to NativeCigarettesNearMe for evaluation for any and all warranty claims. If product is found to have a warrantable defect replacement product will be shipped to customer at no charge. If product is deemed not to have a warrantable defect product can be shipped back to customer at customers expense.
Disposable products only carry a guarantee of not being Dead on Arrival which must be claimed within 48 hours of delivery. The disposable product as all warranty claims must be returned for inspection. With it’s original packaging and excise stamp attached (broken from opening is fine of course). Any Defects after 48hrs we are unable to assist. Returns must be sent with tracking via Canada Post or the Courier of your choice. The Tracking number must be sent to [email protected] within 24 hours of mailing including the original order number.
The Customer must inform us if a package is not received within 7 days of delivery notification/confirmation for us to be able to assist them in tracking and or replacement of the package.
NativeCigarettesNearMe does not cover warranty through third party transactions, or methods of third party to procure the products listed on our website.
Restocking fee: Due to the volume of unclaimed orders we are forced to apply a restocking fee of 15% plus shipping charges. Your purchase will be refunded less the restocking fee and any shipping charges to the method of payment on file. This does not apply to warranty returns or product returns. It is only for people that pay for their order and do not pick it up from a either a post office location and it is returned to us or at a store location within 15 days of being notified their order is ready for pickup. This restocking and shipping fee will also be applied to packages that were refused delivery or marked as ID unavailable and returned to us. If you are UNDER AGE do not order, you will not get any product and will lose 15% plus shipping charges. Seems fair right? This fee may also apply in the event of a customer wishing to do a return for a refund, as opposed to accepting an online credit, applicable to valid returns only.
Please note these policies prior to proceeding to checkout. As by making purchases from NativeCigarettesNearMe and/or it’s representatives, the policies of NativeCigarettesNearMe as stated are inherently agreed to.
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