Frequently Asked Questions (FAQ)

To place an order, please follow these steps:

Step 1: Visit our official website at Native Cigarettes Near Me and create an account. By becoming a member, you will gain access to exclusive offers and discounts.

Step 2: Browse through our extensive selection of premium tobacco products and reputable Canadian brands. Once you’ve made your selection, add the items to your cart.

Step 3: Review your order and proceed to checkout. Choose your payment method and follow the instructions.Upon successful payment, a confirmation email will be sent to you.

Step 4: Once your order has been confirmed, please allow 2-5 business days for your items to arrive via XpressPost Canada Post. We ship everything discretely packaged.

Please remember to use the promotional code: SAVE20
at checkout to avail a 20% discount and enjoy extra free gifts and perks. This code is exclusively valid for first-time buyers.

Your order will first be secured in an airtight, sealed bag, which will subsequently be vacuum-sealed for an additional layer of protection. This package is then placed in a nondescript box to ensure discretion. We take privacy seriously, hence, all our products are housed in odor-proof bags and vacuum sealed once more for optimal security and confidentiality..

We are pleased to offer mail-order services throughout Canada. If you reside in a rural area without a mailbox, rest assured, we can send your order to the nearest Canada Post outlet for your convenience and collection.

Our Customer Support team is available from 11 AM to 8 PM, Pacific Standard Time. Please note, our online dispensary operates around the clock, allowing you to place orders at your convenience 24/7.

We do not have a minimum order value. In fact, we understand when trying new brands/products you may want to only order a sample size at a smaller amount to test before placing your full order.

Currently, you can order 1 pack (20 cigs) of any brand to try! Pricing is less than $10 + shipping. Visit our Cigarettes shop page to order your sample today!

If you wish to add to or amend your order, we kindly ask that you place a new order reflecting the desired changes. Subsequently, please email us concerning your previous order so that we can proceed with its cancellation.

Should you need to cancel an order that has not yet been processed, you are able to do so directly through our system.

Please direct all related correspondence to [email protected], using your order number as the subject line.

Indeed, all images displayed on our site are genuine and taken by our in-house photographers. These pictures are of our very own products. You may observe that product images are periodically updated to reflect our evolving product range and to ensure accurate representation.

We currently do not maintain any physical storefronts. Our operations are exclusively online-based, with our headquarters located in Canada.

If you are not receiving emails from us, check your email address in your account for typos.

If your email is correct, you can try to email us using a different email address (e.g. a google email address usually has no issues).

You can also add a phone number to your account and we can text or call you to assist you.

We ship from Ontario using Canada Post Expedited mail, and it usually takes:
1-2 business days in Ontario
2-5 business days outside of Ontario
3-8 business days outside of Ontario to remote locations

You will get a tracking number emailed to you after you place a successful order so you will know when to expect your package.

Also, Canada Post might have delays every now and then, but most of the time they are relatively on schedule.

Delivery times typically fall within a 2-5 business day range. These timings are influenced by several factors, including your specific location, when you placed your order, and the operational schedule of Canada Post. Please note, deliveries to rural areas within Canada may require an additional few days for transit. If your package has not arrived within 5 business days from the expected delivery date, please do not hesitate to contact us. Our team will work in conjunction with Canada Post to address and resolve any delays.

Orders placed before 9 AM Pacific Standard Time will be dispatched on the same day, provided that the payment has been successfully processed by our team. Please be aware that our payment processing system can take up to three hours to direct your payment to the provided email address. To ensure same-day shipment, we advise initiating the payment process well before the 9 AM cut-off time.

Please note that Canada Post, our primary shipping partner, operates from Monday to Friday only, and we do not dispatch orders over the weekend. However, you can still place your order and make payments over the weekend, as we continue to process orders throughout this period.

Absolutely. Once your payment has been processed, you will receive a Canada Post tracking number via email within 24 hours. This tracking number allows you to monitor the progress of your package. Simply click the link provided in the email or manually enter your tracking number on the tracking page of the Canada Post website: Canada Post Tracking

For instant updates, we recommend adding your email or phone number on the Canada Post website to enable notification alerts.

If your package doesn’t arrive within three business days beyond the estimated delivery date, we request that you contact us immediately. This will enable us to promptly initiate a trace with Canada Post.

Once the trace has been filed, Canada Post will begin an investigation. This process may take up to five business days. If they locate your package during this time, it will be sent to your address and should arrive within a few days.

Please bear in mind that during peak periods, such as holidays, including Christmas and Black Friday, and during other significant events, there might be slight delays in scanning, updating, and delivering packages.

Rest assured, within 24 hours of your payment being processed, you will receive an email containing your Canada Post tracking number. You can use this number to track your package either by following the provided link or by manually entering your tracking number.

Upon delivery, you will be required to provide a signature to receive your package, unless you have previously requested a ‘no signature’ delivery. Please note that should you choose to waive the signature requirement, we cannot assume responsibility for the package post-delivery.

We entrust all our deliveries to the reliable services of Canada Post, specifically utilizing their Express Post option for efficient and prompt delivery.

In line with our standard operating procedures, we require a signature to confirm receipt of all deliveries. However, if you wish to waive this requirement, please indicate your preference in the notes section during the order process or communicate this to us via email at [email protected]. Please be advised that choosing to bypass the signature requirement will result in the ineligibility for our Guarantee Replacement Policy.

If you notice that your tracking information on the Canada Post’s website hasn’t been updated for a while, it’s likely due to a missed scan of your package, which is a fairly common occurrence. Typically, the status should update within the next 24 hours.

Your privacy is our top priority. All orders are packaged in a plain and discreet manner with no indication of the contents. All contents will be vacuum sealed.

Please note that it can take up to 48 hours for Canada Post to update their system with the tracking number. If your tracking number remains invalid after this period, please do not hesitate to contact our customer service at [email protected].

My order is marked as “Successfully Delivered,” but I haven’t received it. What should I do?

There could be several reasons why your order status is marked as “Successfully Delivered,” yet you have not received your package. Often, it is not a case of a lost or stolen package but a delay in delivery. Possible explanations could include:

1. The postal worker may have scanned all packages as delivered prematurely, intending to complete the delivery within the day or the next business day.
2. The postal worker might have inadvertently placed your package in the wrong mailbox. We recommend checking with your neighbors.

It’s important to note that we cannot be held responsible for errors made by Canada Post, such as delivering your package to the wrong address.

If you still haven’t received your package 48 hours after it has been marked as “Successfully Delivered,” please inform us, and we will file a trace with Canada Post. This process typically takes about 5-7 business days.

To ensure a successful delivery, we suggest the following:

1. Double-check that the shipping address you provided us is accurate.
2. If using a flex delivery address, ensure your account number is included, along with the designated post office (RPO) for pick up.
3. If you use a community mailbox, verify that the mailbox number is correct.
4. If your package appears to be missing, please check with your neighbors before raising a concern. They might have received your package by mistake.

We appreciate your understanding and patience in these matters.

Currently, we accept payments exclusively through Interac e-Transfers. Detailed payment instructions will be included with your order. Please note that the preparation of your order will commence only after the receipt of your e-transfer. Once payment is confirmed, we strive to ship your order within 1-2 business days.

We are actively exploring options to broaden our payment methods. If you have any suggestions or recommendations, we warmly invite you to reach out to us at [email protected]

Once an order is placed, it will be reserved for up to 48 hours pending payment. Should we not receive the payment within this timeframe, the order will unfortunately be canceled, and you will need to initiate a new one.

If you require a period longer than 48 hours to complete your payment, please reach out to us via email at [email protected]. This way, we can ensure your order is not prematurely canceled.

Please note that it may take up to 2 hours for our system to process and acknowledge your e-Transfer. If your payment is not accepted within a few hours, there’s no cause for concern. We are likely processing other orders and will attend to yours in the order in which the payment was received.

Sorry, we do not take cash. We only take Credit Card and e-Transfers.

Yes, we you can pay via Credit Card or eTransfer.

Yes, GST/HST is already included in all our pricing!

We currently do not accommodate returns or exchanges. However, we are committed to your satisfaction. If you encounter any issues with your order, kindly contact us promptly at [email protected] or reach out to us via our live chat feature. Our dedicated customer service team will assist in finding an appropriate resolution to your concern.

If you encounter an issue with your order such as a missing, defective, or incorrect item, rest assured that we are committed to assisting you in rectifying the situation. Here are the steps to follow:

1. Contact our Support Team: You can reach us through our website’s chat function, by email at [email protected], or by opening a support ticket on our website.
2. Provide Order Details: In your communication, please include your order number, the name of the problematic product, and a detailed description of the issue. Please also attach any relevant photos or videos of the defective product for a more accurate assessment.

Please note that you have up to 2 days from receipt of the order to report any issues.

Following the receipt of this information, we will promptly work towards a resolution. If the product issue cannot be troubleshooted, we will offer a credit to your account in the form of points or a free replacement, as per your preference.

We prioritize your satisfaction and will do our utmost to resolve any product issues swiftly and effectively.

At Native Cigarettes Near Me, we take immense pride in delivering top-quality products to our members. If you’re dissatisfied with the quality of a product you’ve received, we’re here to help.

In order to address your concerns effectively, we kindly ask that you provide the following information:

1. Your order number
2. The name of the product in question
3. A detailed description of the issue related to product quality
4. Any supporting evidence such as photos or videos of the product

Once we receive these details, we commit to resolving your product quality concerns as swiftly as possible.

Please note: While we don’t accept returns, we believe in ensuring your satisfaction. In the event that a product doesn’t meet quality standards, we’re prepared to offer a discount on your subsequent order or credit your account with points as a form of compensation.

Should you find an issue with any of our products, please reach out to our support team within 2 business days from the delivery date. We will do our utmost to address and resolve the issue promptly. Please understand that we may be unable to rectify concerns regarding orders that exceed this 2 business day period.

Each order will receive a gift depending on how much you spend.

All first time customers receive 20% off their total purchase using the coupon “SAVE20“.

Absolutely! We extend a warm welcome to our first-time customers with a special 20% discount and a complimentary gift with their initial purchase. To avail of this offer, please apply the code ‘SAVE20‘ at checkout (please note, this discount is not applicable on promotional or sale items).

Our rewards program is designed to provide you with valuable points with each purchase, which can be accumulated and redeemed for special gifts and rewards. Below are the steps to participate in Native Cigarettes Near Me’s loyalty program and earn free products:

Step 1: Register for an Account Initiate your journey by signing up and creating an account. You can register through our website or via our live chat platform.

Step 2: Place an Order Following the verification of your account, you’re all set to place your order. Payment can be made via e-Transfer.

Step 3: Earn Rewards Points For every dollar spent, you will earn 1 reward point.

Step 4: Redeem Your Rewards Each set of 25 points equates to $1, giving you a return of 4% in cash value. You can conveniently redeem your points on the cart page or at the checkout page.

Our reward program offers you the opportunity to accrue points when leaving reviews

1. Google Reviews: Leave a review for us on Google, take a screenshot of your feedback, and send it to us. Upon receipt and verification, we will credit your account with reward points equivalent to $5.
2. Product Reviews: We also encourage you to share your experience with the products you have recently purchased from us. For every product review you submit, your account will be credited with reward points worth $1.

Please note that points for product reviews will only be awarded if the review pertains to a product you have recently purchased.